62%
Most calls never reach a person
In a 30-day study of 85 small businesses, 62% of incoming calls went to voicemail or weren't answered at all. New patients rarely leave a message — they call the next practice.
Source: 411 Locals call study, 2016
Answering for dental practices across Miami-Dade
Tendra answers your practice's phone, website chat and texts 24/7 — in English and Spanish — books new patients and cleanings, and routes emergencies, so your front desk can focus on the patient in the chair.
- Set up in days
- No contracts longer than 3 months
- Cancel anytime after
001Who we are
Who we are
We help Miami dental practices answer every call, chat and text — in English and Spanish — so no new patient books with the office down the street.
7×
Slow replies lose the patient
Companies that responded within an hour were nearly seven times as likely to qualify a lead as those that waited even one hour longer. A callback after lunch is often too late.
Source: Harvard Business Review, 2011
75%
Your patients speak two languages
Three in four Miami-Dade residents speak a language other than English at home — most of them Spanish. Patients book where they feel understood.
Source: U.S. Census Bureau, ACS 2020–2024
002Why Tendra
Why practices pick Tendra
Your front desk can't check in a patient, verify insurance and answer three lines at once. Tendra covers the phone so your team can focus on the people in the office.
01
Answers on the first ring
Lunch hour, after hours, weekends and holidays. No hold music, no voicemail.
02
English and Spanish
Answers in the patient's language, switches if they do, and summarizes in English for your team.
03
Live in days
We learn your practice, set everything up and test it. Your part is one short call.
003What it does
A front desk that never takes a day off
Conversational AI trained on your practice — your services, hours, insurance plans and emergency protocol — and supervised by real people.
24/7 phone answering. Every patient call picked up on the first ring, with a summary sent to your team.
Website chat. Instant, friendly answers that turn website visitors into booked patients.
Text-back. Line busy? Tendra texts the patient back in seconds.
Appointment booking. Cleanings, exams and consults straight into your schedule, with reminders.
New-patient intake. Name, number, reason for visit and insurance — ready before they arrive.
Dental emergencies. Toothache, swelling or a knocked-out tooth? Follows your protocol and reaches your on-call dentist.
Hear how Tendra sounds
Try it now, in English or Spanish. Call it like a patient would: ask about insurance, a cleaning or a toothache.
- "Do you take my insurance?"
- "Can I book a cleaning for tomorrow?"
- "Tengo un dolor de muela, ¿me pueden ver hoy?"
Uses your microphone. Works best in Chrome or Safari.
Built for Miami.
EN·ESTwo languagesSwitches mid-call if the caller does
Hurricane seasonJun 1 – Nov 30 (NOAA): keeps answering, shares closures, reschedules patients
Eastern Time, 24/7Books on Miami time
Your neighborhoodPatients from Homestead to Aventura
004How it works
Up and running in days, not months
We do the setup. You keep running your practice.
-
We learn your practice
A short call to understand your services, hours, insurance plans you accept, new-patient process, emergency protocol and how you like patients treated.
-
We set up and train your assistant
We connect your phone line, website and schedule, then test it until it sounds like your best front desk coordinator.
-
It answers, books and follows up
Every call, chat and text is handled — and your team gets a clear summary of every conversation.
005Calls we handle
The calls your front desk gets all day
General, pediatric, ortho, implant and cosmetic practices from Coral Gables to Aventura. Tendra handles the routine calls so your team handles the patients.
New-patient calls
Answers questions, takes their details and reason for visit, and books the first exam before they call another office.
Cleanings & recalls
Books six-month cleanings, sends reminders and reaches out to patients who are overdue.
Dental emergencies
Toothache, swelling, a broken or knocked-out tooth: follows your protocol and reaches your on-call dentist.
Insurance questions
Tells patients which plans you accept and what to bring, from the list you give us. Your team handles verification.
Reschedules & cancellations
Moves appointments and offers open slots to patients waiting for an earlier visit, so fewer chairs sit empty.
Treatment questions
Explains your services — implants, whitening, clear aligners, braces — using only the answers you approve.
006Pricing
Simple plans. Less than a part-time receptionist.
Pick the level of coverage you need. Upgrade anytime.
Never Miss a Patient
For practices that want every inquiry answered and captured.
$297.00/month
+ $497 one-time setup
What's included
- Website chat + SMS
- Instant answers on hours, insurance and services
- New-patient details sent to your team
- Monthly performance report
Full Schedule
For practices that want calls turned into booked appointments automatically.
$597.00/month
+ $997 one-time setup
Everything in Never Miss a Patient, plus
- Facebook, Instagram & email
- Appointment booking
- Practice software connection
- Follow-up on patients who didn't book
- Monthly optimization call
Full Front Desk
For multi-location practices and groups that want a complete front office.
$1,197.00/month
+ $1,997 one-time setup
Everything in Full Schedule, plus
- Multi-location support
- Recall campaigns for overdue patients
- Automatic Google review requests
- Custom integrations
- Priority support & bi-weekly optimization
3-month minimum. Usage included; overage billed at cost.
Not sure which plan fits?
Book a free 20-minute demo. We'll listen to how patient calls come into your practice and recommend a plan, in English or Spanish.
007FAQ
Questions dentists ask us
Will patients know it's AI?
Tendra sounds natural and friendly, and most patients simply get the help they need. We never pretend to be a person: if someone asks, the assistant says it's a virtual assistant for your practice and offers to connect them with your team.
How does it handle dental emergencies?
You set the rules. Tendra asks a few questions you approve (pain, swelling, bleeding, trauma), then follows your protocol: transfers to your on-call dentist, books the first emergency slot, or takes a detailed message and alerts you right away. It never gives medical advice, and it tells anyone with a life-threatening emergency to call 911.
Does it really speak Spanish?
Yes. Tendra answers calls, chats and texts in English and Spanish, follows the patient if they switch languages, and sends your team the summary in English.
Can it answer insurance questions?
It tells patients which plans you accept, what to bring to their first visit and how billing works — using only the information you give us. It doesn't verify eligibility or quote coverage; it takes the patient's insurance details so your team can verify before the appointment.
Does it work with my practice software?
Tell us which practice management software and calendar you use on your demo call (for example Dentrix, Eaglesoft or Open Dental). We confirm the connection before you sign up, and if a direct connection isn't available, Tendra sends every booking request to your team instantly to confirm.
How long does setup take?
Days, not months. We handle the setup and testing. Your part is a short onboarding call and a quick review before launch, and we give you a go-live date on your demo call.
What about HIPAA and patient data?
Access to your conversations is limited to your team, and we never sell your data. We don't sign HIPAA Business Associate Agreements yet, so before launch we agree with you on what Tendra should and shouldn't collect — for example, no clinical history or insurance ID numbers over chat. Read our Privacy Policy for details.
Have another question? Ask us on your demo call
008Book a demo
Your next new patient is calling. Let's make sure someone answers.
A 20-minute demo, tailored to your Miami practice — in English or Spanish. No pressure.
Thanks — you're on our list.
We'll call or text you to confirm your demo time.